WTFast Boosts Efficiency and Streamlines HR with OrangeHRM

About Dolla Financial Services

Dolla Financial Services is a microloan company that empowers individuals and businesses with financial solutions.

Background

Prior to implementing OrangeHRM, Dolla Financial Services relied on manual processes for HR tasks, including employee data management and leave tracking. This approach became cumbersome and time-consuming as the company grew.

The Challenge

Melissa, the HR Manager at Dolla Financial Services, describes the challenges faced before OrangeHRM “Before we were using, Excel sheets, or you'd have to, go inside of the employee file to look. But this way, you just go and arrange and get the information that you need.” Manual data entry in spreadsheets led to errors and inefficiencies. Additionally, leave tracking lacked a centralized system, making it difficult to manage and approve leave requests.

The Solution

OrangeHRM provided Dolla Financial Services with a comprehensive HR solution that addressed their key challenges. Here's a detailed breakdown of the implemented modules and their impact:

Streamlining Data Management

The employee database module replaced error-prone spreadsheets with a centralized system for storing and managing employee information. This offered several advantages:

• Improved Data Accuracy - Manual data entry in spreadsheets is susceptible to errors like typos and inconsistencies. The employee database eliminates this risk by facilitating a single source of truth for employee information.
• Enhanced Accessibility - Retrieving employee information becomes faster and simpler.
• Reduced Storage Needs - Physical employee files can be archived or eliminated, minimizing storage requirements.

Simplifying Leave Tracking

The leave management module transformed a previously decentralized leave request and approval process into a centralized and streamlined system. This addressed a key challenge for Melissa.

• Centralized Request System - Employees can submit leave requests electronically through the system, ensuring all requests are captured and documented.
• Automated Workflows - Managers receive notifications for pending leave requests and can approve or deny them electronically, streamlining the approval process.
• Improved Visibility - The system provides a centralized view of all leave requests and approvals, offering better visibility into team leave schedules.

Positive User Experience

Both Melissa and Abigail find the OrangeHRM system user-friendly. Melissa acknowledges the straightforward implementation process, “So I would say that it was quite easy. I mean, the team of technicians that you have, I think they're pretty great.” Abigail, the HR Assistant, appreciates the ease of use when entering employee data, “Yeah, it's easy.”

This positive user experience is crucial for the successful adoption of a new HR system. OrangeHRM's intuitive interface ensures that HR personnel can navigate the system effectively and leverage its functionalities to their full potential.

While Melissa wasn't involved in the initial decision-making process for OrangeHRM, she revealed a positive experience with the implementation itself:

“So I would say that it was quite easy. I mean, the team of technicians that you have, I think they're pretty great. And if it was something that maybe seemed too complex, they wouldn't at first say, oh, no, we can't do it. They would try as best as possible to see how they can figure it out, what would be a workaround, and if it's really something that they couldn't do, then they would share that it's really something that they cannot do.”

This highlights the importance of OrangeHRM's implementation team in ensuring a smooth transition for new clients. The team's willingness to address challenges and find workarounds fosters a positive client experience.

Abigail also emphasizes the exceptional post-implementation support provided by OrangeHRM:

“Well, one thing for sure, the responses are very rapid. You know, when I send a request for help, they won't take a minute or more to respond. And what I like is the effort that they put in to ensure that the issue is resolved. And one thing I can say with the system, many of the issues that I've encountered are issues that I could have solved myself, but not knowing how it was, how it should be solved, you know, I had to reach out and, you know, the assistance that I get from the reps, you know, it is very, you know, I have to appreciate them for that because they walk me through and explain in such a way that I know you know, whatever the issue arises, I know what to do so I don't have to reach out again.”

Abigail's praise highlights several key aspects of OrangeHRM's support model:

• Rapid Response Times - Technical issues are addressed promptly, minimizing downtime and ensuring continuity of HR operations.
• Problem-Solving Focus - The support team goes beyond simply acknowledging issues. They work diligently to find solutions and ensure user satisfaction.
• Knowledge Empowerment - The support representatives not only resolve issues but also provide clear explanations, allowing users to handle similar situations independently in the future.

OrangeHRM's comprehensive HR solution has empowered Dolla Financial Services to significantly improve their HR processes.

The implemented modules have addressed key challenges related to data accuracy, accessibility, and leave-tracking efficiency. The positive user experience and exceptional support from OrangeHRM's team have ensured a smooth implementation and a successful adoption of the new system. This case study demonstrates the positive impact OrangeHRM can have on small and medium-sized businesses like Dolla Financial Services. By providing user-friendly solutions, efficient implementation, and exceptional support, OrangeHRM empowers HR teams to focus on strategic initiatives and contribute more effectively to the organization's overall success.

Find out how OrangeHRM can make a difference to your organization with a FREE demo here.