OrangeHRM Helps JIO/H2K Streamline HR and Embrace a Digital Future

About JIO/H2K

JIO/H2K manages four toll plazas along a critical highway, employing a team of 50 direct staff members. Their workforce primarily comprises administrative and support personnel.

Background

Prior to implementing OrangeHRM, JIO/H2K relied on manual processes for HR tasks like leave management, record keeping, and reporting. This paper-based system presented several challenges:

• Inefficiency - Manual processes were time-consuming and prone to errors. Paperwork approvals often involved delays due to staff location and physical document transfer.
• Lack of Transparency - Access to employee data was limited, making it difficult for managers to quickly retrieve information.
• Paper Dependency - Maintaining paper files was cumbersome and posed storage challenges. JIO/H2K sought a solution to transition towards a paperless HR system.

The Challenge

Samantha, a representative at JIO/H2K, described the challenges they faced before implementing OrangeHRM, "One of our company-wide objectives was to eventually go more and more paperless. So the self-serving aspect of what Orange provides is a good tool to get into that." JIO/H2K needed a system to automate leave requests and approvals, eliminate paper trails, and improve data accessibility.

The Solution

OrangeHRM's cloud-based HR platform addressed JIO/H2K's needs by offering the following functionalities:

• Self-Service Portal - Employees can now submit leave requests, access paystubs, and update personal information directly through the system, streamlining HR processes and reducing administrative workload.
• Paperless Approvals - Leave requests and other HR actions can be electronically approved by managers, eliminating delays and paper trails.
• Improved Data Management - Employee data is centralized and accessible within the system, enhancing transparency and facilitating informed decision-making.

A Move Towards Paperless HR

JIO/H2K has experienced several benefits since implementing OrangeHRM:

• Reduced Paperwork - As Samantha highlighted, "The self-serving aspect of what Orange provides is a good tool" in achieving their paperless goals. Leave requests, approvals, and record-keeping are now handled electronically which Samantha highlights “So we have the sick leave, the vacation leave, the overtime leave, all that information is captured and shared virtually instead of printing out paperwork and approvals from the submission by the team and the approval of the managers and supervisors. That's a good thing. Sometimes when it's paper, because we're at various locations, it takes a little while for the paperwork to reach and that sort of thing. So we have cut down on those delays.”.

• Enhanced Efficiency - OrangeHRM automates tasks like leave approvals, saving JIO/H2K significant time and effort.

• Improved Accessibility - Managers can now easily access employee data within the system, facilitating informed decision-making.

Streamlined Implementation and Ongoing Support

JIO/H2K's positive experience with OrangeHRM extended beyond the software's functionalities. The company was particularly impressed with the implementation process and ongoing support provided by the OrangeHRM team.

• Streamlined Implementation - Highlighting Samantha's praise for the implementation team, "Your team was excellent you have a very good team." Suggesting a smooth and efficient onboarding process.

• Responsive Customer Success - JIO/H2K  appreciated the attentiveness of the support team in addressing their concerns. Samantha mentioned, "Any issues that we had, it was cleared up pretty quickly and the ticketing system was good too." Showing that OrangeHRM has a well-defined process for handling customer inquiries and resolving issues promptly.

• Collaborative Approach - OrangeHRM adopts a collaborative approach during implementation. Samantha  stated, "I like the idea when I do give some suggestions, you go back to your team and come up with another solution, which is good." Showcasing that OrangeHRM values customer feedback and is willing to work with clients to find solutions that meet their specific needs.

• Clear and Concise Training - OrangeHRM provides comprehensive training to all our clients to familiarize them with the system. Samantha notes “It was a good exercise and the training to my team and everything. It was very good and it was clear.” Highlighting the time and effort our team puts in to make sure that our clients are equipped with all the necessary training and information to navigate the system seamlessly.

In summary, JIO/H2K's experience demonstrates OrangeHRM's commitment to customer success. From a streamlined implementation process to responsive ongoing support and a collaborative approach, OrangeHRM ensures a positive customer experience throughout our clients' HR transformation journey. JIO/H2K's experience with OrangeHRM demonstrates the effectiveness of the platform in streamlining HR processes and facilitating a paperless work environment. OrangeHRM is committed to ongoing development and customer success, ensuring that JIO/H2K can continue to optimize their HR operations and achieve their future goals.